Contacts
Live chat
In most markets our support team is online around the clock, every day of the week. Opening Live Chat while you are logged in lets the agent see your customer details straight away, which usually means a faster answer.
For questions that are not urgent, or to share feedback, send us an email.
Reporting a problem in a game
If a game freezes, first try reopening your browser or restarting your device. If it still happens, send us the game name, the time of the incident, your bet amount and a short description.
Payments and verification
We can help with deposits that take longer than expected, card withdrawals that your bank refuses and payment methods you would like us to add. Please wait until we ask for documents before sending any, and if you hear nothing a few days after uploading them, get in touch.
Complaints and data protection
Complaints go to our complaints team by email. Questions about your personal data can be sent to our data protection officer by email with Privacy as the subject.