Privacy Policy
Who is responsible for your data
Granturo Malta Limited is the data controller for Spinz. We handle personal data under Malta's Data Protection Act and the EU General Data Protection Regulation.
What we collect
When you register we collect the details from the sign-up form, such as your age, identity, address, email address and mobile number. While you play we also record how you use our services, for example searching for content, logging in, playing a game or collecting a bonus or loyalty point.
Card and payment details
To process your payments we need details such as the cardholder name and the card number. Card information is encrypted and passed to the card network, which returns a token on approval. We keep only the last four digits of the card and the name of the card issuer.
Why we use your data
We use your data to run your account, process bets and payments, meet our legal duties as a licensed gaming company, prevent money laundering and fraud, and support safer play. Our systems flag patterns that could point to problem gambling, and a member of our responsible gaming team looks at flagged accounts. We contact you about news and offers only if you have agreed, and you can change that choice in your account settings at any time.
Who we share it with
We may pass data to courts, regulators, the police and other authorities when the law requires it, or when we judge it necessary, for instance to protect a player. Payment providers may share a limited amount of information with us so we can match your transactions.
Transfers outside Europe
Your data may be processed outside the European Economic Area. When that happens we use recognised safeguards, such as the Standard Contractual Clauses of the European Commission.
How long we keep it
After an account is closed we generally keep its details, including name, address, contact details and transactions, for 5 years, and longer where the law asks for it.
Your rights
You can ask to see, correct or delete your data, to restrict or object to its use, and to receive it in a portable form. Write to our support team from your registered email address. If you are not satisfied with the answer, you can contact our data protection officer, and after that the Maltese Data Protection Commissioner.