Terms and Conditions

Who runs Spinz

When you sign up at Spinz, your agreement is with Granturo Malta Limited, a company registered in Malta. We hold a B2C licence from the Malta Gaming Authority, number MGA/B2C/1079/2025, and the laws of Malta govern these terms. Malta's courts deal with any dispute that comes from them.

Your account

To play with us you must be 18 or older, or older still if the law where you live sets a higher age. Checking that online gambling is legal where you live is up to you. You fill in the registration form with true details, choose a username and password, and keep both private. Due to gaming regulations you can hold only one account with us, and accounts cannot be sold, transferred or shared with other players. Connecting through a VPN to get around regional access is not allowed and can lead to the account being closed.

Money in and out

Use payment methods that are valid and belong to you. You can play only with funds already in your account, and we never give credit for play. Every deposit must be wagered at least once before it can be cashed out. Withdrawal requests go through our website, and we do not accept them by phone or email. We may ask for proof of identity, address or payment at any stage, including before paying a withdrawal.

Bonuses

Unless an offer sets its own rules, casino bonuses carry 35x wagering, and bonus money has a maximum bet of €5 per spin or €0.50 per bet line until wagering is finished. A bonus can be used only for the facilities named when it is offered. We may change, replace or end an offer, and bonuses and free spins are limited to one per person, household, IP address, device or payment method.

Fair play

Cheating, collusion between players and any automated or robotic play are forbidden. If we have reasonable grounds to suspect them, we may void the bets involved, keep the player out of promotions and close the account.

Complaints

Our support team handles complaints first and escalates them within Spinz when needed. You hear the outcome within 10 days, or within a further 10 days in some cases. If you remain unhappy, the independent dispute service eCOGRA can step in, and concerns about our licence can go to the Malta Gaming Authority.